CONTEXT
OPS eHealth Support Unit Vision statement
Field-focused, bottom-up approach, governance-minded, we aim to provide MSF operations dedicated digital services support for humanitarian medical services.
OPS eHealth Support Unit Mission statement
Médecins sans Frontières Operational Centre Brussels (MSF OCB) understands eHealth as the use in the MSF field of digital tools and electronic components of all kind for medical/operational purposes. This includes, but is not limited to, Telemedicine, GIS, UAV’s, mHealth, Health Information System, EMR…
We provide first line ICT services and tools, from needs analysis to solutions identification and project management. We identify new tools, assess proposed solutions, support with the implementation and day-to-day maintenance (directly or thought external partners), build and update the eHealth products catalogue. We capitalize on experiences and lessons learned and share them globally to ensure the best solutions for all projects.
Nature of the function
For years MSF has tried to build and operate eHealth/mHealth projects in the field with mixed results. Due to lack of project methodology, governance and poor communication, different issues have been observed: many stakeholders involved with little or no coherence and strategic overview, multiple eHealth tools deployed in OCB with little or no inter-operability, limited support planned, no sharing of good and bad experiences resulting in the reinvention of similar solutions, etc…
In order to resolve these issues, a mapping of all ongoing initiatives was done and a strategy to go forward was proposed. This includes the creation of an eHealth Unit in the OPS department to handle field requests for all eHealth projects and assure maximum return on investment of deployed eHealth systems.
Even though the eHealth unit is in the OPS department to ensure proximity to the field and a bottom up approach in this initial phase, a continuous and strong interaction with other departments is essential with focus on the Medical, ICT and Logistics.
To create the unit, assure the strategic vision of MSF OCB eHealth and manage the eHealth team and service, OPS is looking for an eHealth Unit Team Leader. With high level and broad view (s)he guarantees the coherence of the eHealth system architecture. (S)he ensures the unit remains on top of the technology and is considered as a relevant and professional reference being able to proactively anticipate field needs and requests.
- maximum return on investment of deployed eHealth systems
- maximum added value to operations, especially in terms of decision making and analysis
- strategic alignment of future eHealth initiatives
JOB PROFILE
- Visionary, (s)he develops the eHealth strategy and objectives with DirOps and relevant stakeholders; (s)he builds up the unit (including HR needs and budget), defines the processes, drives the launch of the program and is accountable for the results obtained.
- (S)he maintains the eHealth service catalogue and conducts technological intelligence to proactively anticipate the needs in all digital eHealth domains.
- (S)he conduct strategic change management with persuasion.
- With understanding of the big picture (S)he assures the coherence of the eHealth systems architecture with OPS needs and strategy and with OCB IT environment.
- Motivating, (S)he supervises the team in its successful career path.
- Challenging, (S)he pushes the team competencies to be up-to-date and aware of the new trends and technologies.
- (S)he motivates and inspires the team to continuously get commitment from the field to be part of the OCB eHealth architecture.
- (S)he maintains a working portfolio of all eHealth initiatives/projects/Excel templates within OCB operations and will share it with the movement.
- Reliable, (s)he maintains strong networking with outside and inside stakeholders.
- Creative, (s)he assures efficient communication of eHealth plan, services and tools and encourages constructive debate around the subject of eHealth
- Capitalizing on lessons learned, (s)he shares experience of conducted project in order to disseminate service offer and success stories.
- Conduct Business Analysis on specific projects validation for developments.
- Flexible, s(he) solves complex problem and situations with a “Think out of the box” approach.
- (S)he maps, identify and prepare, in collaboration with IT department, contractual agreements with external IT subcontractors.
- Links to HR & Pool Managers to recruit HQ and field competencies.