Détails de l'annonce
Organisation : Médecins Sans Frontières - Artsen Zonder Grenzen
Site web : http://msf-azg.be/fr/job/biomedical-after-sales-service-officer-m-f
Adresse email : camille.dumonceau@brussels.msf.org
Lieu de l'emploi : Brussels /
Type d'emploi : Contrat à durée déterminée
Type de contrat : Temps plein
Fonction : Autre
Date de publication : 20/06/2017
Date limite : 09/07/2017
Profil
Candidate profile
- Higher education in management supply chain or engineering
- Experience in After Sales Management, or transport and contract management
- Experience in project management
- Knowledge of medical equipment an asset
- Field experience in developing countries, with MSF an asset
- Proactive and willing to propose innovative ideas and solutions rapidly
- Good oral and written communication in English and French (any additional language is an asset)
Transversal Skills
- Good analytical skills
- Able to plan his/her work
- Result, quality & service oriented
- Good Teamwork and cooperation capacity / Excellent team player
Conditions
- 6 months term contract - full time - Brussels
- Hospital insurance (DKV) - pension plan - canteen - 100% reimbursement for public transport costs
Starting date: As soon as possible
Deadline for applications: before 10th of July 2017
Curriculum Vitae and cover letter (in English) to be sent by e-mail to Camille Dumonceau - Recruit-HQ-SC@brussels.msf.org with “biomed” in the subject.
Description
Context
Driven by MSF’s goals, the OCB Supply chain’s mission is to enable humanitarian action and provide reliable supply chain solutions. It comprises several sites, in each mission on the field (projects and capital), with MSF Supply its European Supply Center in Brussels, and the Kenya Supply Unit its regional hub. The Supply Chain Department defines the global strategy of this supply chain, pilots its performance, and ensures that each site has the relevant support for its development.
Currently, biomedical equipment is most often purchased through MSF Supply and sent to the field, under warranty and/or with a maintenance agreement. When the machines on the field need repairing a green light is provided by Logistic BioMed referents, and until now Logistics Department manages the return flow to the supplier. However, the aim is that the OCB Supply Chain now takes care of this return flow. To this aim the Supply Chain Department is hiring for 6 months a Biomedical After Sales Officer.
The Biomedical After Sales Officer ensures continuity of the use of medical equipment in the field by temporarily managing the return flow of equipment, and managing a project aiming at setting up a sustainable solution (e.g. process, procedures, tools, risk analyses) between sites, Headquarters, MSF Supply, and suppliers,. S/he will also contribute to the wider discussions on improvement of the management of BioMedical equipment management and life cycle.
The Biomedical After Sales Service Officer is part of the Supply Chain Department. S/he will be part of the BioMed platform together with the BioMed referent of the Medical department, the BioMed referent of the Logistics Department, and the Biomed technician in MSFSupply to ensure the coherence between the 3 entities in charge each one of different interlinked aspects.
Job Profile
- Provide support and help desk specialized in medical equipment after sales service for the organisation and management of the return flow
- In link with MSF Supply, develop/ maintain the database and share knowledge on supplier warranties and maintenance contracts
- In link with the Logistic biomed referrents, provide support to organise on site repair from suppliers
- If given green light, organise return flow from sites to supplier, and subsequently from suppliesr to site
- Manage a project to define a sustainable set up for Medical equipment after sales service
- As part of wider discussions, define pre-requesites before after sales service kicks in: e.g. user knowledge on use and maintenance of the equiment, criteria for equipment to be purchased with maintenance contracts, decision tree to repair or not and how…
- Quantify the needs for the regional and international return flow
- Organise workshops with the relevant people to propose a procedure for a sustainable management of the international return flow responding to the operational needs, whilst taking into account legal and technical constraints
- Design the communication flows and define tools needed related to information sharing on warranties and maintenance contract at local regional and international levels