Détails de l'annonce
Organisation : Médecins Sans Frontières - Artsen Zonder Grenzen
Site web : http://msf-azg.be/en/job/mobile-implementation-officer-mio-ict-f-m
Adresse email : sarah.laevens@brussels.msf.org
Lieu de l'emploi : Brussels + field /
Type d'emploi : Contrat à durée déterminée
Type de contrat : Temps plein
Fonction : Informatique
Date de publication : 13/02/2017
Date limite : 04/03/2017
Profil
We are looking for
- Technical education (technician, engineer) in ICT.
- Amateur radio License or Maritime radio certificate is an asset.
- Experience in MSF or other NGO’s in similar contexts will be an advantage.
- Experience in coaching and training of staff.
- Good communication skills
- Good analytical skills.
- Proactive and willing to propose innovative ideas and solutions rapidly.
- Ability to set priorities, plan and organize his/her own work in stressful environmental.
- Result, quality & service oriented.
- Good teamwork and cooperation capacity / excellent team player.
- Mobile & flexible.
- Practical experience in network administration (Firewall, DHCP, VPN, etc.).
- Good oral and written communication in English and French (any additional operational language is an asset).
What we offer
- 1 year “MIO contract”, full time, position based in Brussels but mainly carried out (up to 70% of the time) in the field.
- Field position: salary according to MSF-OCB Field salary scale.
- Starting date : immediate
Deadline for applications 06th of March 2017
Application (CV + cover letter) to be sent to Recruit-HQ-DG@brussels.msf.org with “MIO ICT” in the subject.
Description
Context
According with ICT vision @ MSF Today; agile, field-inspired and user-centric we aim to drive MSF towards digitally enabled humanitarian operation
We build, implement, maintain, and continuously improve IS architecture, IT services and infrastructure that support MSF operations’ agility and efficiency. We enable new and more effective ways of working, and we enhance transversal collaboration between functional departments.
The Raison d’être of the MIO ICT is because MSF operational activities requires Telecommunication network and ICT infrastructure in order to run and coordinate operation in the field.
S/he will be able to give support to the field. S/he will be coordinated with ICT Service Desk Team Leader to improve and/or implement MSF processes, tools and techniques related. S/he will be proactive to evaluate and propose solutions in line to her/his technical domain.
The MIO ICT is part of the ICT Unit, under the functional supervision of ICT Service Desk Team Leader, who develops and validates the technical aspects related with installation, maintenance of Telecom and ICT infrastructure under the hierarchical supervision of the ICT Coordinator.
The aim of the MIO ICT is to implement or improve practices in the field for an effective and efficient management, functioning and correct use of all ICT/Telecom equipment, network and software which ensure continuity of MSF medical activities. S/he assists the setup of ICT and Telecom in starting or running mission in terms of Human Resources, Technical Workshop and training according to MSF framework.
Job Profile
Technical support
- To support the ICT/Telecom field officer on ICT/Telecom equipment installation and maintenance.
- To support the ICT/Telecom field officer on functional evaluation of ICT/Telecom setup as well as in proposing new solutions.
- To support the ICT/Telecom field officer to increase the abilities and capacities of the ICT/Telecom field.
- To improve and/or implement in the field MSF protocols, tools and techniques related to ICT/Telecom equipment.
- To support the ICT/Telecom field officer to solve interdisciplinary technical problems affecting the optimal functionality of the ICT/Telecom equipment with regards infrastructural concerns, electrical, among others.
- To support Telecom referent & ICT field support staff in 3rd line support tools development, such as protocols for testing ICT/Telecom innovation product or referential documents for management of equipment and maintenance.
Prepare and deliver ICT training to end-users, key-users and field ICT/logistics personnel
- Ensure the training and coaching of the local ICT/Telecom officer and Logistician to be able to support the ongoing and new projects on ICT and Telecommunications procedures and troubleshooting
- Prepare and update relevant technical documentation and policies, and communicate it through appropriate channels.
Miscellaneous
- Evaluate in the field the possibilities and advantages of intersectional ICT/Telecom collaboration.
- Search for hardware and software solutions tailored to the needs of users, and meeting the specific requirements of the MSF operational environment.
- Testing of new technologies and solutions.