Détails de l'annonce
Organisation : Médecins Sans Frontières - Artsen Zonder Grenzen
Site web : http://msf-azg.be/en/job/ehealth-implementation-manager-m-f
Adresse email : Recruit-HQ-Operations@brussels.msf.org
Lieu de l'emploi : Brussels+ field /
Type d'emploi : Contrat à durée déterminée
Type de contrat : Temps plein
Fonction : Informatique
Date de publication : 23/02/2017
Date limite : 14/03/2017
Profil
Candidate profile
- 5 or more years relevant professional experience and a degree in management, informatics (e.g. Health Informatics, Information Systems, Computer Science), public health, epidemiology or a related field
- Background in business and/or systems analysis
- Experience deploying and/or providing support for an enterprise level information system with experience in health IS and IT specifically considered a distinct advantage
- Project management experience
- Strong pedagogical skills
- Analytical and strategic thinking
- Organizational and communication skills
- Demonstrated leadership and collaboration ability
- Strong negotiation skills
- Willing to work in an international, multidisciplinary and humanitarian environment
- Available to travel to and work in different field settings several times per year
- Fluent in English and French
Desirable
- Experience implementing and/or maintaining a health information system such as MINOS, openMRS, Bahmni, or DHIS2
- Knowledge of the current tools used by MSF for project monitoring, evaluation, and surveillance
- Experience working with relational databases
- Experience in MSF (at field or HQ level)
Conditions
- 12 months contract - full-time – based in Belgium with field visits/work
- Hospital Insurance (DKV) – Pension Plan – Canteen - 100% reimbursement for public transport costs
- Starting date : immediate
Deadline for applications: 15th March 2017
Interested candidates should send a cover letter and curriculum vitae stating eHealth manager in the title, by e-mail to Delphine Evrard - Recruit-HQ-Operations@brussels.msf.org
Description
Context
OPS eHealth Support Unit Vision statement
Field-focused, bottom-up approach, governance-minded, we aim to provide MSF operations dedicated digital services support for humanitarian medical services.
OPS eHealth Support Unit Mission statement
Médecins sans Frontières Operational Centre Brussels (MSF OCB) understands eHealth as the use in the MSF field of digital tools and electronic components of all kind for medical/operational purposes. This includes, but is not limited to, Telemedicine, GIS, UAV’s, mHealth, Health Information System, EMR…
We provide first line ICT services and tools, from needs analysis to solutions identification and project management. We identify new tools, assess proposed solutions, support with the implementation and day-to-day maintenance (directly or thought external partners), build and update the eHealth products catalogue. We capitalize on experiences and lessons learned and share them globally to ensure the best solutions for all projects.
Within the eHealth Unit, Monitoring and Surveillance Tools (MAST) includes the processes, data, methods, and software applications used in our projects, mission coordination, and HQ to facilitate project monitoring and evaluation, epidemiological surveillance, and ad hoc decision making using quantitative information on our operational medical activities.
Nature of the function
The eHealth Implementation Manager contributes to the improvement of our Health Information System in driving and managing the deployment and system-wide upgrades/changes of the Medical Information Network for Operational Support (MINOS1) and other eHealth tools in the MSF OCB health facilities, ensuring proper training of field staff on MINOS on an ongoing basis, and working with the rest of the MAST team and external partners to implement non-routine change requests coming from the field on an ongoing basis.
As a key link between eHealth activities in the field and HQ, the eHealth implementation manager helps ensure the strategic alignment of eHealth tools and activities based out of HQ with the needs of the field while at the same time helping promote the value of common tools and consistent data collection and analysis standards. S/he is instrumental in extracting value from eHealth tools by driving the scale up and the effective usage of eHealth systems that make up the eHealth architecture.
The eHealth Implementation manager is a field focused position serving as 1) the project and change manager for large scale MINOS deployment and upgrade activities (including line management of the 2-6 Mobile Implementation Officers anticipated for deploying a MINOS version powered by DHIS 2 starting in 2017), 2) the service manager for new non-pilot deployments and shares responsibility with other MAST team member for non-routine change requests coming from the field after initial deployments, 3) the coordinator of training activities and training material development to ensure effective usage of deployed eHealth tools and adherence with the operational and medical data policy (e.g. protection of personally identifiable information).
The main eHealth domain currently conducting non-pilot implementations of eHealth supported tools is the MAST program, as such the eHealth Implementation Manager will be under the supervision of the MAST Program Manager.
Job Profile
Project and Change Manager for deployment of eHealth Monitoring and Surveillance Tools
- Act as a change agent providing leadership and support to field project managers to facilitate successful deployments
- Manages the deployment of legacy MINOS instances in the field on an as needed basis
- Decommissions legacy MINOS in deploying DHIS2 architecture iMINOS in the field
- Participates in the migration from legacy MINOS to DHIS2 architecture including line management of 2-6 Mobile Implementation Officers
- Runs the non-pilot eHealth tools implementation (NCD in 2017)
- Point of Contact for work with external DHIS 2 Service Providers related to implementing field requirements/customizations into standard tools
People Management
- Conducts the recruitment, onboarding and technical supervision of the 2-3 MIO MAST in 2017, with additional MIOs anticipated in 2018
- Defines and implements an HR development plan in order to ensure adequate skills at field level
- Train field personnel on supported systems and establish a network of “super users” capable of providing first-line support and training
- Organizes MAST-related trainings for the field, including the iMINOS Training of Trainers
- Assist in coordinating the involvement of MAST MIOs in field testing and piloting new eHealth tools
Service Management
- Communicate with stakeholders before and after field visits to establish goals, resolve outstanding issues, and report on progress
- Liaise with the Applications Administrator in order to ensure continuity of service regarding eHealth tools in following up their usage in the field
- Plays an active role in helping the team establish standard operating procedures/processes
- Defines and monitors work done by external service providers
Knowledge Management
- Ensures documents related to deployments (e.g. field visit reports, issue logs) are completed and able to facilitate follow-up activities
- Develops and Documents processes related to implementation activities
- Ensures the availability of documentation and training materials for the users