Détails de l'annonce
Organisation : Médecins Sans Frontières - Artsen Zonder Grenzen
Site web : https://www.msf-azg.be/fr/job/supply-information-systems-operational-team-leader-sisotl-mf
Adresse email : Recruit-HQ-SC@brussels.msf.org
Lieu de l'emploi : Bruxelles /
Type d'emploi : Contrat à durée indéterminée
Type de contrat : Temps plein
Fonction : Autre
Date de publication : 16/10/2019
Date limite : 29/10/2019
Profil
Education
- University degree preferably in Business / Economics / Computer science / management information system.
Experience
- Experience in supply chain management
- Experience in supply information systems
- Experience on UniField is an asset
- MSF (or NGO) experience is an asset
Languages
- Fluent in French and english
Transversal competencies
- Demonstrated organisational skills
- Strong communication skills
- Project management experience
- Strong ability to work in a team
- High result and quality orientation
Others
- Adherence to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment.
CONDITIONS
- Open-end contract – full time - based in Brussels
- Hospital insurance (DKV) - pension plan - canteen - 100% reimbursement for public transport costs;
- Starting date: November 1st, 2019
Deadline for applications: October 29th, 2019
Send CV and cover letter to recruit-hq-sc@brussels.msf.org, mentioning the position in the subject line.
Description
CONTEXT
The Supply Chain Department of the OCB (Operational Center Brussels) covers the entire supply chain of MSF Belgium (OCB) and is responsible of the support to all OCB missions in the management of their supply chain.
Within the Supply Chain Department, a distinction is done between the front office which is in direct contact with the missions and the back office which is in charge of developing tools and standardizing processes.
Several information systems (IS) tools are used on OCB missions in order to facilitate supply chain management. These IS tools cover areas such as purchase, storage and transport.
UniField is one of these tools which actually covers supply and finance.
OCB started to deploy UniField in January 2015 and is now fully deployed in all missions.
Under the SISM, the SISOTL is responsible for coordinating/planning the operational support on the Supply Information Systems (SIS) in use within OCB. The support is ensured by a team of 4 people. SISOC supervises the team and in charge of the Service transition. SISSO focuses on reactive support (service operation). SISQO focuses on proactive support/quality (continual service). SISTO focuses on training and documentation.
He/she supervises the SIS support team and plan resources according to the needs (support, testing, training…). He/she can also require resources that are not directly under his/her supervision such as SPTs, Staff from Abidjan training center…
In the future he/she will be in charge of the Service Support of the other IT Systems (BI, WMS) to support Supply Chain dept.
This position requires a high level of collaboration with the rest of the supply department to understand the needs to plan resources, with other departments (IT/Finance) and with other sections to align the services support and mutualize resources.
JOB PROFILE
TRAINING
Elaborate Supply Unifield (UF) trainings strategy (face to face trainings, e-learning…) in collaboration with the Supply learning officer trying to mutualize as much as possible with other sections.
Maintain and control UF knowledge items to ensure they are up-to-date
Ensure that knowledge base is developed, maintained and are made accessible to those who need them in an efficient and effective manner
Monitor the knowledge information to ensure that information is not in duplicate
Make sure that briefings and debriefings are organized and coherent
Manage the user community (animate the community of key users and identify training needs)
SERVICE OPERATION
Set up the team, process and tool to ensure the efficiency of management of incidents, supporting the end-user (Mission focal point) through help desk.
Measure, Analyze and report on monthly basis incidents and quality of services.
Make sure that all bugs found on UF are reported to the core team. Make sure all requests for improvements are escalated to the SISM.
SERVICE TRANSITION
Coordinate software deployment in new missions and new projects, other more advanced requests (merge, move…) and the response to emergencies through
Contacts with Supply Chain Officers (SCOs) to understand better the needs and prepare the deployments
Planning of internal resources available in the supply department
Field visits when needed
Liaise with IT and Finance team to coordinate actions following the principle of transparency for users and respecting processes and service level agreements.
SERVICE CONTINOUS IMPROVEMENT
Ensure data quality process from the team is in place for all missions.
Report on global data quality twice a year.
Analyse structural issues (e.g. via analysis of first line support tickets, monitor databases, Support KPIs) and ensure proactive support is in place to find solutions, provide guidance…
OTHERS
The SISOTL sits in various platforms:
-Intersectional Supply Support Meetings (SSM) which is an intersectional platform which has the objective to mutualize resources around UniField (training, documentation, support,..)
-Transition working group which is an OCB platform where IT, Finance and Supply actors working on UniField meet on a regular basis
-Technical referent meetings which is a platform where the technicians of the supply chain department back-office go through operational issues (focusing on missions)