Belgium

• Minimum 3 years of professional experience in management of hospitals and 2 years working in humanitarian contexts.
• MSF experience is an asset
• Medical Doctor degree required. A complementary degree in management, hospital management, healthcare management or Health Information Systems strongly desired.
• Management skills: analyzing, planning, organization and communication skills
• Good writing and reporting skills
• Behavioral flexibility: ability to work in a team, high level of maturity in interpersonal relationships, leads and influences change.
• Excellent oral and written communication in English and French
• An interest in international and humanitarian issues
• This position may require willingness and capacity to take on coordination responsibilities within the unit. Experience in a coordination role an asset.
• Based in HQ (Brussels) with frequent field visits

Médecins Sans Frontières (MSF) is an international humanitarian aid organization that provides assistance in more than 60 countries to populations in distress, to victims of natural or manmade disasters and to victims of armed conflicts, without discrimination and irrespective of origin, religion, creed or political affiliation.

CONTEXT

The Hospital Management Support Unit (HMSU) is a multidisciplinary, interdepartmental team, set up within the Medical Department. In order to manage hospitals in their proper context and in coherence with OCB strategic objectives, the HMSU has a horizontal role with respect to the support to the Operational Department, and therefore depends on it for guidance on strategy and context.

The HMSU develops expertise in hospital management and, in close collaboration with supporting departments, provides expert support for teams managing hospitals.
For all specific hospital management issues this unit is the direct interface between HQ and the field. Each member has the responsibility for a specific domain, while fostering a transversal and multi-disciplinary approach and support culture, under the guidance of the unit's coordinator (hierarchical link) with a functional link to the (Deputy)-Medical Director.
The Hospital Medical Management Referent (HMMR) is responsible within the Unit for ensuring the development of hospital medical management expertise in OCB's hospitals and providing support for hospital medical management at the various hospitals in the portfolio, to organise hospital medical departments efficiently and increase the quality of care provided.
The HMMR promotes a transversal multidisciplinary working culture and dynamic within the hospital management team and across the different services (pharmacy, lab, IPD, ancillary services, etc.). The HMMR works in tandem with the other HMSU referents as guarantors of quality across the full spectrum of healthcare provision within the hospital.
In order to achieve, this requires working in collaboration with and seeking expert advice from technical referents within the Medical Department on a variety of topics (ie. data systems and management, IPC, biomed, lab, surgery, etc.)

RESPONSIBILITIES

1. The HMMR develops medical management expertise in OCB, in close collaboration with members of the Unit and the Medical Department. The HMMR participates:

• In the development of an OCB horizontal hospital management policy.
• In the development, of HR with expertise in hospital management, both at HQ and in the field, particularly by establishing training programmes, coaching and outside collaboration.
• In the identification, development and coordination of tools for service and hospital management (guidance, procedures, dashboard and indicators, …) for the medical and caregiving professions.

2. The HMMR has a supporting role vis-à-vis hospital.

The HMMR has a direct supporting role with the hospital's management team, particularly the hospital's Medical Director whose role is the following:

• Care organisation: collaboration of the different services, patient circuits, referral and contra-referrals, admission and discharge criteria.
• Quality of care : leading and follow up of morbidity-mortality reviews; supporting patient safety risk assessment; follow up of patient safety incidents, their immediate resolution, their analysis and
• implementation of corrective measures and lessons learned; implementation and follow up of medical protocols, co-responsibility in implementation and follow up of IPC policy, follow up of pharmacovigilance indicators, ensures data protection and medical confidentiality; supports patient satisfaction assessments; validates emergency orders and individual patient pharmacy prescriptions; monitors controlled drug management and prescription.
• HR management and organisation: managing medical doctors of the hospital and some of the supporting medical services (lab, x-ray, physio, etc.); support to the organization and organigram of medical HR.
• Budget: supports the medical director in the management of the medical activity budget

The HMMR also provides support in tandem with other HMSU referents, particularly the Nurse and Pharmacist, on:

• Non-HR resource management and organization: defining Medical Standard List and defining the strategy, organization and effective use of medical and biomedical equipment.

The HMMR is moreover responsible for:

• Supporting the design of medical activities and setting the technical level of medical activity in the hospital in collaboration with technical referents of the Medical Department.
• Support implementation of management tools for all the activities above (care organization, quality of care, HR and non- HR resource management and organization, monitoring and evaluation).

3. The HMMR participates in the development of a Pool of medical profiles capable of having a specific responsibility in the Hospital Management Team. The HMMR therefore:

• Participates in recruitment of profiles for the Hospital Management Team and evaluation of the hospital Medical Director.
• Validation of hospital medical director candidates and works with the Pool Manager to develop a pool.
• Identifies training requirements for these profiles and actively develops and participates to the Hospital management trainings.

4. The HMMR is co-responsible to support monitoring and evaluation of the hospital in collaboration with the other members of HMSU and the relevant Medical Department referents:

• The HMMR supports with the medical colleagues in the HMSU the identification, development and/or amendments of a methodology, monitoring tools, and qualitative and quantitative indicators for hospital management. This will be done in collaboration with the relevant referents in the medical department to ensure coherence and consistency with the data management for specific medical activities and objectives.
• The HMMR supports with the medical colleagues in the HMSU the implementation and use of medical data management systems in hospitals.
• The HMMR supports the hospital management team with the analysis of the hospital data bases and indicators (quantitative and qualitative) and ensures input from the relevant medical department referents (related to specific medical activities such as lab, pharmacy, surgery, ipc…). The HMMR ensures that any measures and actions to be adopted are followed up.
• The HMMR ensures that medical information/data and medical reports on hospitals are compiled and distributed to the relevant bodies as part of the monitoring and evaluation process.
• The HMMR supports an overall analysis of the OCB hospital portfolio in terms of objectives and performances.
• The HMMR undertakes field visits to evaluate procedures and organisation at OCB hospitals, supported by the transversal team members of the HMSU during such visits and vice versa. Provides support to Medical Department referents during field visits to hospitals.
• The HMMR undertakes field visits to provide on the spot support to the HMT in each visited project, suggest & provide training in tools & procedures and organisation at OCB hospitals, supported by the transversal team members of the HMSU during such visits and vice versa. Provides support to Medical Department referents during field visits to hospitals.

5. The HMMR participates in the development of external partnership arrangements, in collaboration with the various supporting departments to reinforce OCB's hospital management expertise.

6. The HMMR provides advice on strategy for hospitals in OCB, in close collaboration with the Operations. Moreover, the HMMR regularly provides them with any information necessary for the hospital's strategic and contextual guidance.

• Helps the Operations in determining optimal level of care needed in a hospital, depending on context, country and objectives of MSF presence.
• Supports the Operations in the deployment strategies of new hospital interventions
• Supports Operations through adaptations in the view of a deteriorating situation OR an exit plan from a set hospital.

CONDITIONS

 

• Expected starting date: As soon as possible
• Contract type: Open ended contract - Full time
• Location: based in based in Brussels (Ixelles) with frequent travels to the field. Potential delocalization of the post could be possible after the first year
• Salary according to MSF-OCB HQ grid – Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs
• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
• Adhere to the MSF Behavioral Commitments

Deadline for applications: September 12th, 2021

How to apply?

Please, send your CV and cover letter to Caroline.Maes@brussels.msf.org “Hospital Medical Management Referent” in the subject of your email.

Only shortlisted candidates will be contacted.

MSF values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.
The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data. For more information, consult our privacy notice to job applicants.

• Master en droit ou en sciences sociales ; une spécialisation dans le domaine des droits humains est un atout ;
• Deux à trois ans d’expérience prouvée dans le domaine de la promotion et du renforcement des droits humains ou de l’accès à la justice.
• Une expérience dans un pays en contexte fragile est un atout.
• Une expérience prouvée en développement/gestion de projets
• Une expérience dans le domaine des communautés de pratique, du peer learning et/ou du community management est un atout ;
• Un intérêt marqué pour la communication et la collaboration à travers les outils digitaux;
• Une grande capacité de travail en équipe ; une grande capacité d’autonomie ; la capacité d’identifier des opportunités et de prendre des initiatives ;
• D’excellentes capacités communicationnelles et rédactionnelles ;
• Bilingue (FR/EN)

Contexte

Pour permettre à ASF de mettre en œuvre son cadre stratégique, l’association veut contribuer au développement d’une expertise forte en matière de JT en vue d’alimenter le plaidoyer, de contribuer et renforcer l’expertise collective et de développer des actions cohérentes.

La fonction contribue à l’exercice du mandat d’ASF avec pour but ultime d’accroître l’impact de notre intervention pour les bénéficiaires.

La justice transitionnelle est traitée de manière holistique dans le cadre stratégique d’ASF, suivant une approche basée sur les victimes qui place donc la lutte contre l’impunité au service de cet objectif. Les 3 piliers ((i)contribuer à la mise en place et l’effectivité des mécanismes de Justice Transitionnelle (JT) ; (ii) contribuer à la coordination de la société civile ; (iii) contribuer à l’amélioration du futur. Le focus sur les mécanismes induit une approche technique, qui permet de contourner le contexte lourdement politisé de la JT.

Les stratégies développées et affinées au Sud semblent avoir toute leur légitimité dans les contextes du Nord, s’ouvre ainsi un nouveau champ d’actions pour les acteurs de la JT, tant sur les plans géographique (travailler au Nord) que thématique (lien entre JT et colonisation, voire la décolonisation de la JT). La.le LPA JT appuyera la réflexion et le développement d’actions dans ce contexte.

Position de la fonction

Elle/Il est membre du pôle Knowledge & Learning et collabore avec les collègues des différents bureaux pays.

Dans le cadre du développement et de l’animation de l’apprentissage et l’expertise, elle/il est le référent technique et entretient un lien fonctionnel avec les fonctions pertinentes au niveau régional et national, plus précisément avec les MEAL et les Knowledge Managers.

Missions

L’expert, en concertation avec les équipes terrain et siège, développe les stratégies institutionnelles en justice transitionnelle et appuie les équipes pays dans les orientations programmatiques concernant cette thématique.

Elle/il apporte une analyse et un conseil juridique sur les activités stratégiques (recherche, plaidoyer, contentieux)

Elle /Il s’assure que toutes les éléments d’analyses et d’amélioration des pratiques dans sa thématique soient partagés et intégrés dans les mécanismes de la gestion des connaissances et l’apprentissage.  

Au sein du pôle Knowledge & Learning, elle/il facilite le partage d’information, les leçons apprises et la dissémination des pratiques prometteuses au sein des équipes terrains et siège et appuie les équipes terrain et siège dans la conception des nouveaux projets thématiques. Dans ce contexte, il/elle participe au processus de gestion des connaissances et d’apprentissage au sein de l’organisation.

Responsabilités et tâches principales

Dans le modèle organisationnel d’ASF, basé sur le travail collaboratif, toute fonction contient des tâches « récurrentes » et d’autres exercées en « mode projet ».

Dans le cadre de ses tâches récurrentes, l’exercice de la responsabilité s’entend de la manière suivante :

• Etre garant de la qualité des processus développés dans sa fonction et du bon déroulement de ceux-ci (responsabilité individuelle).
• La responsabilité de l’atteinte des objectifs et des résultats nécessite l’intervention d’autres personnes et fonctions, et est une responsabilité collective, exercée au niveau de la coordination générale.

En collaboration étroite avec le pôle Knowledge et les équipes pays, le.la LPA :

• Anime l’expertise d’ASF et de ses partenaires en matière de Justice Transitionnelle, ainsi que les communautés de pratique relatives à sa thématique, notamment à travers la plateforme numérique Justice exPEERience. Il.elle contribue à la production de contenus (analyses, campagnes, policy briefs).
• Développe et entretien de réseaux, s’informe sur les évolutions du secteur et participe aux fora internationaux dans le but d’y représenter ASF et rendre visible son action
• Anime le développement et le déploiement stratégique de cette thématique et est garant de la cohérence stratégique institutionnelle et veille à l’intégration des connaissances et des apprentissages dans les stratégies pays/régionales et dans les programmes.
• Identifie les priorités stratégiques et les cibles de plaidoyer pour réaliser les objectifs fixés.
• Effectue la veille institutionnelle à l'échelle européenne et internationale et identifie les domaines d’intervention pertinents pour ASF, ainsi que les opportunités de financements de ces interventions. 

Formation

 

Diplôme d’études supérieures (MA, MBA ou équivalent) en communication (scientifique) ou en journalisme, en sciences politiques, en relations internationales et développement, en sciences de la vie ou dans un autre domaine pertinent, auprès d’un établissement reconnu.

Connaissances et expérience

• Au moins 5 ans d’expérience dans la communication et les campagnes opérationnelles dont une expérience certaine dans le développement de stratégies de communication.
• Expérience de management d’une petite équipe et/ou de conseil auprès d’équipes de direction.
• Vaste expérience dans les activités de formation et de renforcement des capacités.
• Solides compétences dans les relations interpersonnelles et la communication (verbale, écrite, présentations).
• La maîtrise de plusieurs langues est indispensable (langue maternelle néerlandais, excellente connaissance du français et de l’anglais).

Compétences

• Compétences interpersonnelles : Capacité à travailler de manière indépendante et au sein d’une équipe, à faire preuve de leadership et à soutenir et former le personnel local et international ainsi qu’à travailler avec les communautés locales de manière sensible et participative.
• Expérience en tant que porte-parole pour les médias.
• Excellentes compétences en communication écrite et verbale. Capacité à communiquer de manière claire et sensible avec des parties prenantes internes et externes en tant que représentant de VSF-B.

Attitudes

• Intégrité : Travaille avec loyauté et intégrité et s’engage résolument à respecter les valeurs fondamentales et les principes humanitaires de VSF-B.
• Conscience et sensibilité de soi et des autres : Fait preuve de conscience et de sensibilité au genre et à la diversité. A de l’expérience et la capacité de travailler dans divers contextes culturels d’une manière culturellement appropriée (expérience de terrain).
• Style de travail : Est bien organisé et a une capacité d’initiative et de prise de décision en démontrant des compétences analytiques et de résolution de problèmes.
• Capacité à voyager en Afrique (visites sur le terrain).

Contexte et rôle

Le/la Senior Operational Communication Officer aura pour mission de mettre au point une stratégie de communication afin d’informer efficacement sur le travail que nous accomplissons pour et avec les communautés d’éleveurs dans le Sud. Cette stratégie devra s’aligner sur les objectifs de l’organisation et il/elle sera responsable de sa mise en œuvre. Il/elle assurera la coordination d’une petite équipe.

La fonction est basée à Bruxelles mais nécessitera des visites régulières dans les pays africains d’interventions afin de retransmettre au mieux la réalité du terrain. Le siège de Bruxelles compte une vingtaine de collaborateurs.

 

Responsabilités

• mettre au point des stratégies de communication et les décliner en plans d’action pour la Belgique ainsi que pour les pays d’intervention. 
• soutenir l’analyse des besoins en communication des projets de VSF-B et apporter son soutien avec des outils de communication spécifiques cohérents avec l’identité visuelle de VSF-B (publications, fiches d’information, infographies, cartes, articles, rapports, webinaires...).
• former et encadrer le personnel de VSF-B sur les questions de communication (formation aux médias, etc.) : il/elle donnera des conseils techniques sur les campagnes de communication et de sensibilisation, apportera son soutien lors de l’utilisation des médias locaux, nationaux et internationaux, aidera à la conception d’outils d’évaluation et de supervision (bonnes pratiques), produira des lignes directrices sur un certain nombre de sujets essentiels.
• coordonner l’équipe OC de VSF-B (4 personnes).
• responsable du suivi du budget OC. Le SOCO identifiera les bailleurs institutionnels potentiels qui sont désireux de cofinancer les activités OC et rédigera des propositions pour ces bailleurs institutionnels ; il/elle sera responsable du suivi des budgets.
• Agir en tant que porte-parole de VSF-B et personne de référence pour les médias.
• Le SOCO rapportera au  « Directeur Communications » qui fait partie du Comité de

Direction.

We are looking for a flexible and enthusiastic candidate, inspired by MSF social mission, and with strong interest in learning and capacity-building, eager to contribute actively to MSF social’s mission and the MSF Academy’s development.

Required qualifications and experiences 

• Higher Education Degree in a relevant field, social sciences, international relations, development studies, law or other relevant field
• Excellent command of French and English, both written and spoken
• Excellent IT skills, strong knowledge of MS Office (Outlook, Teams, OneDrive, SharePoint, Word, Excel, ...) and Android (tablets)
• Minimum of 1 year work experience in a similar position (office organisation and administration in a fast-paced environment)

Personal characteristics/Interpersonal skills 

• Strong organizational, planning and administrative/logistical skills, accuracy, and attention to detail
• Polyvalent, driven and able to work autonomously, and confidence to ask questions in a fast-paced work environment.
• Team-player, hands-on and flexible, invested in reaching the end goals of the MSF Academy
• Empathic problem solver, creative
• Strong excellent verbal and written communication, copy-editing, reporting and proofreading skills
• Excellent interpersonal and communication skills

What can be a plus 

• Experience and knowledge of MSF or any international NGO is a plus 

Médecins Sans Frontières (MSF) is an international humanitarian aid organization that provides assistance in more than 60 countries to populations in distress, to victims of natural or manmade disasters and to victims of armed conflicts, without discrimination and irrespective of origin, religion, creed or political affiliation.

CONTEXT

The MSF Academy for Healthcare is an initiative that has been created with the aim to increase the quality of healthcare provided by our staff to the patients we assist in the missions. The Academy has a growing portfolio of projects addressing specific learning objectives of different categories of healthcare staff in MSF. All these projects are chosen in line with overall MSF operational and medical priorities.

A large focus is on MSF’s national staff, especially in the countries with the largest gaps in human resources for health (HRH) capacity. Presently, a lot of effort goes to nursing staff of MSF hospitals in Africa. More recently, the Out-patient care initiative has been implemented with pilot initiatives in the field. The Academy develops adapted curricula and invests a great deal in clinical mentorship in the wards. Presently the nursing training programme has projects in CAR, South Sudan and Sierra Leone and it is planned to be expanded to other countries in the coming years. We hope to install a much stronger learning culture within the MSF operations. Beyond MSF projects, the Academy connects also to health authorities to work on accreditation of its learning and punctual support to governmental programs.

Finally, in 2021 the MSF Academy has started to implement a project to improve the management of Antimicrobial resistance (AMR) in MSF-supported structures, and two longer term academic courses: a Post-Graduate Diploma in Infectious disease (PG DIP), and a two-year course for medical managers in the organisation. The portfolio of project of the MSF Academy is growing, and projects are increasing in scope and complexity, the workload of the overall team has increased, and we recognize the need to reinforce the capacity of the ‘global team’ of the Academy.

The Academy aims to maintain the same overall educational approach in all its projects: competency-based learning; as much as possible on-the-job training with the presence of strong tutors or clinical mentors; and seeking to achieve appropriate accreditation for all trainings, often in collaboration with partner teaching institutes.

Overall, the main tasks of the Global team can be divided in 5 categories:

• Leadership and Project initiation
• Project management of existing projects
• Administrative follow up and support of existing projects or the overall structure
• Technical expertise, guidance and support for the different programs (nursing, learning, curriculum development, mentorship, etc.).
• Accountability, monitoring and evaluation for the MSF Academy overall and initiatives individually

It was a choice to invest strongly in a technical team. Otherwise, as a relatively small team, all members agree to join in the all 3 first tasks.

RESPONSIBILITIES

Under the supervision of the Administrative Responsible and in close collaboration with the Deputy Director:

General administrative support to the core team:

• Organization and follow-up of outsourcing the services needed for the courses development (content & eLearning): translations, proofreading, graphism, subject experts and more generally, consultancies
• Editing, proofreading and formatting of documents, PowerPoints, eLearning content
• Support the organization of the practical aspects of the HR entries and exits: prepare briefing and debriefing schedules, ICT set-up and updates of follow-up files and organograms
• Support the planning and organization of meetings, workshops and trainings as required (internal and external partners), minutes taking, agenda planning
• Provide support in accounting tasks for the programme
• Overall support or work on specific files, as per the needs of the small core team

Data and Information management:

• Assist in ensuring an efficient management of the information and documentation of the MSF Academy: proactively contribute to the organisational memory by coherently ensuring electronic information and paper documents, including SharePoint libraries
• Update and maintain the MSF Academy databases (media, contact lists, archives, nursing resources) and mapping of stakeholders;
• Ensure data entry coherence for the learners’ database for all programmes, which includes data entry for some of the initiatives, for monitoring and evaluation purposes
• Assist in the systematized Monitoring activities of the MSF Academy overall and initiatives individually
• Active support in the development and updates of the MSF Academy’s website, projects reporting, editing, archiving, mainly for the nursing and eLearning components

Logistical and technical support:

• Logistical and technical support and ICT set-up: formatting the tablets destined to the learners on the field, and eLearning materials, oversee the shipping with the Transmissions desk
• First level help-desk for the Global and Field Teams for the MSF Academy set-up (SharePoint, OneDrive, ICT set-up, TEMBO)
• Follow-up and tracking of orders for field and HQ, ensure supply procedures compliance
• Inventories and stock management of all MSF Academy materials, (Global Team and field)

CONDITIONS

• Expected starting date: October 2021
• Contract type:  open-ended contract (CDI), full-time
• Location: based in Brussels HQ
• Salary according to MSF-OCB HQ grid – Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs
• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
• Adhere to the MSF Behavioral Commitments

Deadline for applications: 18/09/2021

How to apply?

Please, send your CV and cover letter to caroline.maes@brussels.msf.org and mention “MSF ACADEMY Management Team Assistant” in the subject of your email.

Only shortlisted candidates will be contacted.

MSF values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data. For more information, consult our privacy notice to job applicants.