Détails de l'annonce
Organisation : Médecins Sans Frontières - Artsen Zonder Grenzen
Site web : http://www.msf.be
Adresse email : Recruit-HQ-Operations@brussels.msf.org
Lieu de l'emploi : Bruxelles /
Type d'emploi : Contrat à durée indéterminée
Type de contrat : Temps plein
Fonction : Autre
Date de publication : 17/12/2021
Date limite : 04/01/2022
Profil
REQUIREMENTS
Education
- Academic degree in Information and Communication Sciences & Technologies or in Records Management or related field
- Proven knowledge in records management including data protection policies, digitization, database management, information retrieval
Experience
- Relevant experience in project and change management and in the use of tools and software packages
- Minimum 2 years of experience in information management is a must.
- Experience with MSF and within the Ops Department is an asset, but not a strict requirement
Competencies
- Good communication, interpersonal skills, and writing skills in both French and English
- Good understanding of ICT, and online tools and social media
- Excellent communication, problem solving and analytical skills
- Organized and methodical.
- Autonomous
- Ability to adapt quickly and respond to changing priorities
- Service-oriented
- Ability to elicit cooperation from senior management and other departments
- Initiative and innovation
- Strategic thinking and planning abilities
- Demonstrated leadership in developing a team-oriented approach, collaborative environment
- Proven managerial skills are an asset.
Description
Médecins Sans Frontières (MSF) is an international humanitarian aid organization that provides assistance in more than 60 countries to populations in distress, to victims of natural or manmade disasters and to victims of armed conflicts, without discrimination and irrespective of origin, religion, creed or political affiliation.
CONTEXT
Information & Knowledge Management (IKM) has been integrated in the MSF-OCB 2020-2023 Strategic Orientations as a key axis to work on. As a result of a consultative process, an OCB IKM strategy has been validated at the General Director level in October 2021 to reflect the IKM priorities (gathered from a consultative process), through a roadmap.
Because of its key role in undertaking a strong Information and Knowledge Management culture, the Operations Department has at the same time framed the upcoming priorities in the Information and Knowledge Management - Strategy and Roadmap 2021-2023 to improve related practices, as much as to build greater transversality at Operations-level.
In parallel, MSF-OCB had recently validated a Record Management, Retention and Disposition Policy to address storage and maintenance, use, archiving and final disposition of records in the custody of MSF OCB.
RESPONSIBILITIES
The mission of the Ops Information & Knowledge Manager is therefore to safeguard and boost the implementation of both the Ops IKM strategy and the Record Management Policy, these two by setting the priorities of the Mobile Implementation Officers s/he manages.
The Ops Information & Knowledge Manager will:
- Lead the strategy for implementing policies and guidelines related to information, records, retention and disposition management at field and HQ-level
- Review and develop OCB OPS policies and guidelines on Info, records and knowledge management.
- Provide support and ensures missions follows Record Management OCB policy and guidelines in the general management of records – both paper and electronic – during their entire lifecycle from creation in the field to repatriation to HQ
- Act as a technical referent and make recommendations for:
- Developing IKM systems and tools
- OPS Information and records to be well located, rapidly and fully accessible, and available for future audit, discovery and capitalization
- ensuring that only information and records that are necessary are retained, and not longer than required by reviewing and aligning retention schedules
- special protective measures to be put in place regarding vital and sensitive information
- Act as subject matter expert to get a more efficient use and dissemination of the information across the whole Ops Department (field- and HQ teams):
- Focal point on IKM tools and initiatives at Field and HQ level.
- Provide her/his expertise to decision makers and key stakeholders, including various working groups such as the OCB IKM.
- Support a cultural change towards IKM awareness in close collaboration with other IKM colleagues.
- Supports headquarters’ projects involving IKM.
- Guaranty a sustainable system to support/train any user of the Ops IKM initiatives/tools is put in place.
- Ensure the Knowledge Management pillar to promote a horizontal and capitalization culture is being boosted as per priority.
The Ops Information and Knowledge Manager is a member of the OCB IKM Steering Committee, and the GDPR circle. and has collaborative interaction with the Learning & Development Unit, the ICT department, and of course the HQ- and field users at Ops department.
S/he is under the management of the Support Management Ops. S/he will manage the MIO Record Manager, and, if plan accepted, the MIO Information Manager.
MAIN ACTIVITIES
- Restructuring of Information Management at Ops-Level, department and field-level (from now until March 2022 at RST/Cell-level and from November 2021 to July 2023 at field-level):
S/he acts as Program Manager to conceive, develop, initiate, communicate and train relevant stakeholders. Main tasks include:
- Definition of the implementation, monitoring and maintenance roles and responsibilities (including of her/his role)
- Ensuring the training plan for OPS staff and the onboarding/offboarding plan for OPS staff (HQ and field) is being undertaken
- De-briefing outgoing staff facilitating curation and transfer of Information resources before departure
- Definition of standards and processes (workspace/intranet templates and layouts, standard libraries, folder structures for local drives, taxonomies, metadata and content-types, document inventories, retention tables, access permissions, naming conventions etc.)
- Definition of the cleaning, archiving and migration processes
- Definition of the maintenance and monitoring procedures
- Ensuring the plan for implementation of Missions is prioritized
- Definition of the communication plan with main stakeholders (RST, OPS department, IKM group, ICT etc.)
- Ensure the project is launched and executed as per plan
- Ensure the migration to new standard systems following the SoP is being done
- Ensure the development and Pilot of the standard Mission, RST and other team's department collaborative spaces
- Ensure the development and pilot of the Mission and OPS dep intranet spaces
- Define success criteria and analysis
- Integration/rationalization of already existing Ops IKM initiatives in New Intranet (from February to October 2022)
With the idea to provide a single access point to the several platforms, tools, sites and spaces relevant for the OPS, s/he should:
- Ensure the Snapshot, Ops Knowledge base, Sindy, EoM, and other sites are being integrated as much as possible in the new intranet
- Repatriate Ops Knowledgebase in SharePoint/New intranet
- Training/onboarding of Field Teams’ users (Country and Project teams) on new intranet and other OPS IKM initiatives
- Boost Knowledge Management pillar by promoting a horizontal and capitalization culture (from September 2022)
- Grow the capitalization culture in the field by encouraging and providing means (time and methodologies) for field teams to take the time to reflect on their action to extract lessons learned and feed institutional memory. Champion these exercises.
- Promote actively Community of practices and champion field-driven initiatives.
- Define the needs, and requirements for a Community of Practice for OPS staff on the IKM topic.
- Contribute to the development of a strategy around internal communication.
- Create Steering Committee for Ops newsletter with field representatives; stimulate and help authors.
- With the support of the Ops, Support Management, clarify Briefing-Debriefing content and process
- Adapt knowledge sharing spaces (global, regional, national)
- Diversify formats of explicit knowledge
- Ad-hoc support
- Supports in answering punctual retrieving requests for information stored in MSF-OCB OPS HQ repositories.
- Collect, centralize and report IKM management and compliance issues and initiatives across all missions and OPS department.
CONDITIONS
- Expected starting date: 1/02/2022
- Contract type: Open ended contract - Full time
- Location: based in Brussels (Ixelles)
- Salary according to MSF-OCB HQ grid – Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs
- Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
- Adhere to the MSF Behavioral Commitments
Deadline for applications: 04/01/2022
How to apply?
Please, send your CV and cover letter to Recruit-HQ-Operations@brussels.msf.org until 04/01/2022 and mention “Operations Information & Knowledge Management Officer ” in the subject of your email.
Only shortlisted candidates will be contacted.
MSF values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.
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