Détails de l'annonce
Organisation : WWF-BELGIUM
Site web : https://www.wwf.be/
Lieu de l'emploi : Brussels /
Type d'emploi : Contrat à durée indéterminée
Type de contrat : Temps plein
Fonction : Autre
Date de publication : 17/07/2023
Date limite : 12/09/2023
Profil
This is a good match for you if
- You are eager to provide a high-quality care to our supporters
- This is an entry-level job, it would be a plus if you had a first experience in a similar environment (Customer Care, Supporters Service,..) but motivated juniors are welcome!
- You are looking for a stable career in administration
- You are good at planning, well organized and you can handle multiple priorities.
- You have great communication skills to communicate with precision and enthusiasm with our supporters, but also your colleagues & suppliers
- You are autonomous and great team player
- You have an excellent knowledge of French and Dutch and a good command of English.
- Adheres to WWF’s values, which are: Courage, Integrity, Respect and Collaboration
Description
Are you ready to be part of something great?
The Fundraising department aims to increase the growth and acquisition of new donors, and the loyalty of existing donors through different channels (face to face, door to door, direct mailings, telemarketing, online campaigns ...) to support nature conservation.
As Supporters Service Officer, you will contribute to this goal by offering our supporters a service of excellence to ensure their satisfaction and loyalty. You will also guarantee the reliability and the quality of our database. This function reports directly to the Fundraising Director.Deep dive into the role
- Answering calls and incoming emails and/or forwarding them to the right persons or department.
- Ensuring the dispatch of various documents, within an agreed timeframe, to our supporters (welcome pack, members cards, administrative documents,..) but also internally ( Automation payments, fiscal attests,..)
- Ensuring an up-to-date and complete database by integrating files and data regularly and with precision.
- Providing qualitative information related to WWF missions, campaigns, activities and news by keeping yourself informed.
- Being responsible for the follow-up of the team’s KPI’s and dashboards (reportings, analysis and recommendations)
- Enhancing and keeping all procedures up to date.
- Maintaining good contacts with external suppliers and partners.
Who will you collaborate with
- Your team, the fundraising Department: Have a look at our website for a sneack peek at your futures colleagues
- But also the Conservation, Communications and Operations teams
Ready to join us in our mission? Here is what’s in it for YOU
- A full-time, permanent contract
- An attractive salary package for the sector including meal vouchers, group insurance, health insurance, 100% reimbursement of the costs of public transport ...
- A flexible working environment adapted to COVID restrictions: either from home with all the ad hoc IT equipment, or in our pleasant office in the heart of Brussels, easily accessible by public transport
- Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work
- The opportunity to contribute to the mission of WWF and to share our values that will be embedded in your work and behaviour
INTERESTED?
Follow this link to apply: https://wwf-belgium.jobs.personio.com/job/1188125?_pc=1124703#apply
WWF is an equal opportunity employer and deeply believes in the strengths of a diverse workforce. We are committed to having a barrier-free and equitable recruitment & selection process. If you are contacted in relation an opportunity to join our team and require an accommodation at any point in the process, please advise the recruiter of your specific needs. We commit to managing these requests in a confidential manner.